Reports
Social Post
Showing 51 - 75 of 796 posts
| Post ID | Post message | Social User | Source | Post Url | Status | Post Date | Department |
|---|---|---|---|---|---|---|---|
| 1852 | Extremely Disappointing Customer Service Experience with Indraprastha Gas Limited (IGL) I am genuinely heartbroken and frustrated with the way my request for a new PNG connection at my home has been handled by Indraprastha Gas Limited (IGL). For the last 2 months, I have repeatedly raised requests through customer care. The pattern is the same every single time: ➡️ Raise a service request ➡️ Wait for action ➡️ Request is marked “RESOLVED” ➡️ No one actually visits or resolves the issue ➡️ Call customer care again ➡️ Get a new service request number ➡️ Repeat the entire cycle! The screenshot attached clearly shows multiple “Service Ticket Created” and “Service Ticket Closure” messages. But the reality is — the issue remains unresolved. What is even more frustrating is that every time I speak to customer care, a different person seems to know nothing about the previous complaint. There appears to be absolutely no ownership or accountability. If a customer is willing to take a PNG connection and is repeatedly following up for two months, the least expected from a reputed utility provider is basic communication, accountability and actual resolution. Marking a complaint as “resolved” without resolving it is not customer service. It is simply closing a ticket on paper. IGL, please stop generating new complaint numbers and start resolving the actual problem. I sincerely hope someone from the senior management team takes ownership of this matter and provides a concrete resolution instead of another ticket number | Karan Seth | New | 2026-07-29 09:42:12 | PNG Project | ||
| 2082290655687246100 | @Igl_Care Dear IGL team , no revert till now receive … Still waiting - | Devakar | https://twitter.com/user/status/2082290655687246100 | Duplicate | 2026-07-29 07:52:34 | PNG O&M | |
| 2082122588134973929 | @Igl_Care It's again 3 days of this reply and 3+ weeks of BP number allotment. No action still, even after escalation ??? @PetroleumMin @Igl_Care @IGLConnect | Vishal Aggarwal | https://twitter.com/user/status/2082122588134973929 | Duplicate | 2026-07-28 20:44:43 | PNG Project | |
| 2082120346287944019 | @Igl_Care can we add few details (like flat no. Tower) in IGL billing address basis Aadhaar card ? Note : There is NO change in address /NO shifting of address. Only correction required in present IGL record basis Aadhaar card. @ceo_uidai @IGLConnect | Captain | https://twitter.com/user/status/2082120346287944019 | Pending | 2026-07-28 20:35:49 | PNG Marketing | |
| 2082094893363855586 | @IGLSocial @Igl_Care After I exposed this issue publicly, your team visited after 20 days. Now another 10 days have passed, but the main pipeline is still not connected to my house. It has already been 2 years. How much longer should I wait? Please stop delaying and complete the pending connection | Ankitspall | https://twitter.com/user/status/2082094893363855586 | Duplicate | 2026-07-28 18:54:40 | PNG Project | |
| 2082094709271638230 | @IGLSocial @Igl_Care https://t.co/SxCaWswnDX | Ankitspall | https://twitter.com/user/status/2082094709271638230 | Duplicate | 2026-07-28 18:53:56 | PNG Project | |
| 2082084280516399335 | @IGLConnect @IGLSocial Issue Still as it, Why not taking seriously. https://t.co/nRLTaMzt2J | मणिक राज त्यागी | https://twitter.com/user/status/2082084280516399335 | Duplicate | 2026-07-28 18:12:30 | PNG Project | |
| 2082080321324118365 | नॉएडा के सर्फाबाद एरिया में बिल्डर फ्लोर में इंद्रप्रस्थ गैस लिमिटेड ने पीली वाली पाइप तो अप्रैल 2026 में बिछा दी, कई कस्टमर से फॉर्म भी भरवा लिए, लेकिन सर्विस अब तक चालू नहीं की. एक तो इनके नंबर मिलते हैं, मिलते भी हैं तो तारीख पर तारीख. @IGLConnect @IGLSocial @PetroleumMin | Gaurav Kr Dubey | https://twitter.com/user/status/2082080321324118365 | Pending | 2026-07-28 17:56:46 | PNG Project | |
| 2082063258677342567 | Dear @IGLConnect official there has been lackluster approach in handling complaint related to BP iD 4002207754 & 4002207823 even after many emails and escalations. How you respond to this negligence ? | Sanjeev Tiwari | https://twitter.com/user/status/2082063258677342567 | New | 2026-07-28 16:48:58 | PNG Project | |
| 2082054146962956354 | @CPCB_OFFICIAL @kSGmmlwlXeUrBpX @Igl_Care @MCD_Delhi @CAQM_Official reply of ID No. of TW 21-24454. @CPCB_OFFICIAL @CAQM_Official @DelhiPwd https://t.co/fdI6VYKJLH | Central Pollution Control Board | https://twitter.com/user/status/2082054146962956354 | Discarded | 2026-07-28 16:12:45 | - | |
| 2082052075127787801 | @CPCB_OFFICIAL @kSGmmlwlXeUrBpX @Igl_Care @MCD_Delhi @CAQM_Official @CPCB_OFFICIAL @CAQM_Official @DelhiPwd https://t.co/uo7yEoK88Z | Central Pollution Control Board | https://twitter.com/user/status/2082052075127787801 | Discarded | 2026-07-28 16:04:32 | - | |
| 2082051698525458692 | @Igl_Care Yes, it has been installed. Thanks for your valuable service. | Gayaji Bihar | https://twitter.com/user/status/2082051698525458692 | Duplicate | 2026-07-28 16:03:02 | PNG Project | |
| 1851 | Dear Team, Getting outstanding due amount notification even when the bill was paid a week ago BP number: 4002302152 | Sachin Mishraa @Sachin_Mishra_1 | New | 2026-07-28 15:54:42 | PNG Marketing | ||
| 2082049193833799871 | @CitySpzone @Igl_Care @CPCB_OFFICIAL @LtGovDelhi @CAQM_Official @DelhiPwd @DelhiPwd Look into this matter immediately And Upload ATR ASAP | 🇮🇳proud to be indian 🇮🇳 | https://twitter.com/user/status/2082049193833799871 | Discarded | 2026-07-28 15:53:05 | - | |
| 2082048088529940681 | We are pleased to welcome Mohit Goyal, AGM (ERP & IT), @IGLConnect, as a Panelist at the #GEDC2026. Panel Discussion 4: Digital Transformation of Utilities: Challenges & Case Studies. 📅 20–21 August 2026 📍 Pride Plaza Hotel, Aerocity, New Delhi 🔗https://t.co/Z5G9wEN0Gd https://t.co/A2YfgcDGGo | Global Energy Digitalisation Conclave - GEDC 2024 | https://twitter.com/user/status/2082048088529940681 | Discarded | 2026-07-28 15:48:41 | - | |
| 2082047482297774430 | @kSGmmlwlXeUrBpX @Igl_Care @CPCB_OFFICIAL @LtGovDelhi @CPCB_OFFICIAL @CAQM_Official @DelhiPwd https://t.co/BKdWn3TM5Y | Central Pollution Control Board | https://twitter.com/user/status/2082047482297774430 | Discarded | 2026-07-28 15:46:17 | - | |
| 118045177998638_914904868324531 | We are pleased to welcome Mohit Goyal, AGM (ERP & IT), Indraprastha Gas Limited, as a Panelist at the Global Energy Digitalisation Conclave (GEDC) 2026. Mohit Goyal will join Panel Discussion 4: "Digital Transformation of Utilities: Challenges & Case Studies," where industry experts will share practical insights, real-world experiences, and innovative strategies driving the digital evolution of utility operations. Join us to explore the future of smart, connected, and resilient utilities. 20–21 August 2026 Pride Plaza Hotel, Aerocity, New Delhi Delegate Registration: https://www.gedcevent.com/registration?sub=Delegate-Registration For more info, visit: https://www.gedcevent.com #GEDC2026 #GlobalEnergyDigitalisationConclave #Panelist #IGL #DigitalTransformation #Utilities #SmartUtilities #EnergyInnovation #DigitalEnergy #ERP #InformationTechnology #IndraprasthaGas #EnergyLeadership #iCONEX | Global Energy Digitalisation Conclave | https://www.facebook.com/118045177998638/posts/914904868324531 | Discarded | 2026-07-28 15:44:27 | - | |
| 2082045562376106065 | @Igl_Care @HardeepSPuri @PetroleumMin @IGLConnect Dear IGL waiting your reply, No response from your team side. @HardeepSPuri @PetroleumMin | sharukhk9235 | https://twitter.com/user/status/2082045562376106065 | Duplicate | 2026-07-28 15:38:39 | PNG Project | |
| 2082010980943646761 | @RatipalNagar @IGLConnect @PetroleumMin @MoPNG_eSeva Take serious action on this matter. | चौःरतीपाल नागर🇮🇳 (प्रधान)( समाज ही सर्वोपरि ) | https://twitter.com/user/status/2082010980943646761 | Duplicate | 2026-07-28 13:21:14 | PNG Project | |
| 2082009223484076498 | @RatipalNagar @IGLConnect @PetroleumMin @MoPNG_eSeva कृपया उचित करवाई करें | 1223089562349490176 | https://twitter.com/user/status/2082009223484076498 | Duplicate | 2026-07-28 13:14:15 | PNG Project | |
| 2082005304213147930 | @Igl_Care Request you to act on priority. Renovation is underway. Any delay in temporarily disconnecting the gas connection may lead to safety risks. Kindly act immediately. @IGLConnect | Devakar | https://twitter.com/user/status/2082005304213147930 | Duplicate | 2026-07-28 12:58:40 | PNG O&M | |
| 2082000613823693196 | @RatipalNagar @IGLConnect @PetroleumMin @MoPNG_eSeva कृपया सम्बंधित विभाग संज्ञान ले अति कृपा होगी | 1207375190746791936 | https://twitter.com/user/status/2082000613823693196 | Duplicate | 2026-07-28 12:40:02 | PNG Project | |
| 2081997545501610269 | @IGLConnect @PetroleumMin @MoPNG_eSeva महोदय हमारी कॉलोनी वृंदावन गार्डन शाहबेरी में आईजीएल की गैस पाइपलाइन बिछाई गई थी 2021 में 100 से ज्यादा मीटर लग चुके हैं पाइप भी कंप्लीट हो चुकी है लेकिन अभी तक वह चालू नहीं की गई है कृपया करके इस पर संज्ञान ले और इसको चालू करवा दी जाए https://t.co/tJANd20uyq | 1289918615710388225 | https://twitter.com/user/status/2081997545501610269 | Pending | 2026-07-28 12:27:51 | PNG Project | |
| 2081993269270184037 | We are pleased to welcome Mohit Goyal, DGM (ERP & IT), @IGLConnect, as a Panelist at the #GEDC2026. Panel Discussion 4: Digital Transformation of Utilities: Challenges & Case Studies. 📅20–21 August 2026 📍Pride Plaza Hotel, Aerocity, New Delhi 🔗https://t.co/ZNIwpo93pJ https://t.co/iWDT069azF | Global Energy Digitalisation Conclave - GEDC 2024 | https://twitter.com/user/status/2081993269270184037 | Discarded | 2026-07-28 12:10:51 | - | |
| 2081992039512809970 | @IGLConnect It's been 3 month paid for connection,contless call and followup but ignorent igl team didn't pay attention complaint no 8804023664 bp no 3100072546 Paid for connection 12 may 2026 Let the people know how careless you are ! @Igl_Care | Mohd Tabrez | https://twitter.com/user/status/2081992039512809970 | Duplicate | 2026-07-28 12:05:58 | PNG Project |
Showing 51 - 75 of 796 posts